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Make the Digital Experience Personal-Improving Service Levels From top/frontline (2:00-3:30 PM EST)
Too often government transformation initiatives focus on streamlining workflows and reducing touchpoints to save time with too little thought given to constituent experience. Many innovative public sector leaders, however, are taking a different approach. Yes, they are implementing new technology and processes to save time, but they are also creating new opportunities to positively impact their constituents. Join this webinar to learn how Dauphin County, PA, and Boulder County, CO, deliver new and better constituent experiences. Speakers: -Jean Marfizo King, Register of Wills & Clerk of Orphans’ Court, Dauphin County, PA -Jennifer Bowser, Recording Division Manager, Boulder County Clerk, CO -Joy Johnson, Vice President of Customer Strategy, GovOS